osTicket

osTicket is an open-source support ticket system.

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Configuration

# HTTP to HTTPS redirect
server {
    listen 80;
    server_name tickets.example.com;
    return 301 https://tickets.example.com$request_uri;
}

server {
    listen 443 ssl;
    server_name tickets.example.com;

    ssl_certificate /etc/nginx/certs/cert.pem;
    ssl_certificate_key /etc/nginx/certs/cert.key;

    keepalive_timeout 70;
    root /var/www/osticket;
    index index.php index.html index.htm;

    set $path_info "";

    # Block include directory
    location ~ /include {
        deny all;
        return 403;
    }

    # API routing
    if ($request_uri ~ "^/api(/[^\?]+)") {
        set $path_info $1;
    }

    location ~ ^/api/(?:tickets|tasks).*$ {
        try_files $uri $uri/ /api/http.php?$query_string;
    }

    # SCP (Staff Control Panel) path info
    if ($request_uri ~ "^/scp/.*\.php(/[^\?]+)") {
        set $path_info $1;
    }

    if ($request_uri ~ "^/.*\.php(/[^\?]+)") {
        set $path_info $1;
    }

    # AJAX routing
    location ~ ^/scp/ajax.php/.*$ {
        try_files $uri $uri/ /scp/ajax.php?$query_string;
    }

    location ~ ^/ajax.php/.*$ {
        try_files $uri $uri/ /ajax.php?$query_string;
    }

    location / {
        try_files $uri $uri/ index.php;
    }

    location ~ \.php$ {
        fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;
        include fastcgi_params;
        fastcgi_param HTTP_PROXY "";
        fastcgi_param PATH_INFO $path_info;
        fastcgi_pass 127.0.0.1:8888;
    }
}

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Key Features

Feature	Purpose
HTTPS redirect	All traffic forced to SSL
$path_info variable	Handles osTicket's PATH_INFO requirements
API routing	Routes /api/tickets and /api/tasks to http.php
AJAX support	Routes AJAX requests to ajax.php